Dirty Barista

Today a lady refused to be served by one of our Barista's. He has quite long hair and his apron had a few stains on it from the days work but he looked fine. 

She said that he was too dirty and did not want her beverages made by him so another Barista had to make them. He was pretty upset about this and understandably so!! I would have been really upset. But then again there's just not pleasing some people.

Greek Salad Wrap - Starbucks

Went for lunch in Starbucks today was lovely. I had a really nice greek salad wrap thing that only had 265kcals in it!!!!! I highly recommend it!

Robotics

I am in danger of becoming a Barista robot. I say the same thing to almost every customer:

Me: Hi there how can I help?

Customer: Can I have a cup of coffee please

Me: To have in or take away?

C: To go

M: What size would you like?

C: Small

M: Would you like your coffee black or white?

C: Black please.

M: Can I get you anything else at all?

C: No thank you.

M: That will be £.. please

C: Can I pay by card?

M: Of course if you would just like to insert your card in the chip and pin device, here... Press the green button please and it will ask for your pin and then press the green button to enter it.

C: ok

M: The first receipt is mine, yours will follow in a second. There you go, thank you very much! Bye!!

This is how every single one of my conversations goes, unless I know the customer etc. It's like there is a flow chart in my head, in/out, size, customisation, food etc etc

Americano Lady

I haven't seen annoying Americano lady for agesss! (I know I said no more negatives...)

She is annoying because she is very particular about her drink, will only let certain members of our staff actually make them and comes behind the bar to make it herself most times!!

I wonder what has happened to her she was such a regular.

Vanilla Extra-Hot Latte Lady

She is so rude!!!!!! 

She came in the other day and ordered a vanilla latte, paid and collected her drink. On receiving her drink she demanded "I wanted it HOT" although it was clearly 'Hot' my colleague corrected her asking her if she meant that she had intended to order it 'extra hot'. She said yes she wanted it extra hot and she wanted a new one. My colleague politely informed her that she should in future ask for it to be so when she ordered her drink.

She came back in today with a friend and ordered it correctly (asking for extra hot) and then stated talking snidely to her friend. She asked "I didn't realise that if you order a coffee you have to ask for it to be HOT it's ridiculous!" and looked over at me and my colleague. Her friend didn't back her up, which was nice.

Anyway must stop dwelling on those customers that annoy me.

Early mornings

If you work in any food service industry early mornings will be something that you are more than well aware of. The more I do the early shift, the more I hate it, I will never ever get used to getting up early.

At the crack of dawn this morning I was hauling myself out of bed and trudging to work in the rain. I am not a morning person so it's a good job I work in close proximity to caffeine.

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